At various times, the online academy sends automatic emails to administrators, users, and managers. Additionally, administrators will also receive a notification within the platform in certain situations. This article explains which emails and notifications are sent to administrators and under what circumstances.
If you’re looking for information about automatic emails and notifications to users and managers, you can find that in this article.
You cannot customize the content of these emails yourself. However, there is one email you can customize:
Invitation administrator
Managing notifications and emails
As an administrator, you can configure which types of messages you want to receive via your profile. For each message type, you can specify whether you’d like to receive notifications, emails, or both.
💡 Note: These emails are only sent if the 'Send emails automatically' toggle is turned on in the online academy settings.
Overview of emails
Email only
Invitation
The administrator is added to the online academy, and an invitation is set to be sent. The email is dispatched once the administrator is marked as 'Active,' and it is sent 30 minutes after the administrator is added.
Invitation reminder
If the administrator has received an invitation but has not yet created a password, a reminder is sent 3 days and 10 days after the initial invitation.
Forgot password
If the administrator clicks 'Forgot Password' on the login page and enters their email address, a reset email is sent only if the account is active.
Account blocked
After 3 failed login attempts with incorrect credentials, the administrator's account is blocked, preventing further logins. The block is lifted when the administrator resets their password.
New session registration
A new registration for a session has been made. Condition: The administrator's email address must be listed under 'Manage notifications' in the meet-up settings.
Session automatically cancelled
A session of a meet-up is automatically canceled due to insufficient registrations. Condition: The administrator's email address must be listed under 'Manage notifications' in the meet-up settings.
Minimum number of session registrations not reached
A session within an Meet-up has a minimum number of participants and a registration deadline. If, 7 days before the deadline, the minimum number of participants has not been reached, a notification will be triggered. If no specific deadline has been set for the session, the default deadline is 7 days before the session date. Condition: The administrator's email address must be listed under 'Manage notifications' in the meet-up settings.
Email and notification
Submission received
A user has submitted an assignment that requires evaluation by an administrator.
Pending evaluations
A user has submitted a request for a certificate (from a qualification or external exam), qualification, learning activity or portfolio item. This request is still pending evaluation.