At various moments, automatic emails are sent from the online academy to administrators, users, and managers. In certain situations, administrators also receive a notification within the platform. This article explains which emails and notifications are sent to administrators, and under what circumstances.
Looking for information about automatic emails and notifications sent to users and managers? You can find that in this article.
You cannot customise the content of these emails yourself. There is one exception:
Administrator invitation
Managing notifications and emails
As an administrator, you can configure which notifications you want to receive via your profile. For each type of message, you can indicate whether notifications, emails, or both should be sent.
Let op!
Emails are only sent if the “Send automatic emails” toggle is enabled in the online academy settings. Notifications are always sent, provided the user has configured their preferences accordingly.
Overview of emails
Email only
Invitation: The administrator has been added to the online academy. It has been set that an invitation should be sent. The email is sent once the administrator has the status "Active". The email is sent 30 minutes after the administrator has been added.
Invitation reminder: The administrator has received an invitation to the online academy but has not yet created a password. This email is sent 3 days and 10 days after the initial invitation.
Forgot password: The administrator clicks "Forgot password" on the login page and enters their email address. Reset emails are only sent if the account is active.
Account blocked: The administrator has made three login attempts with incorrect credentials. As a result, the administrator's account has been blocked and they can no longer log in. The block is lifted once the administrator resets their password.
New session registration: A new registration has been made for a session. Condition: the administrator’s email address must be entered under “Manage notifications” in the meet-up settings.
Session automatically cancelled: A session of a meet-up has been automatically cancelled due to insufficient registrations.
Condition: the administrator’s email address must be entered under “Manage notifications” in the meet-up settings.Minimum number of session registrations not reached: A session of a meet-up has a minimum number of participants and a deadline. If the minimum number of participants has not been reached 7 days before the deadline, the administrator will receive an email about this. If no deadline has been set for the session, the deadline is 7 days before the session date.
Condition: the administrator’s email address must be entered under “Manage notifications” in the meet-up settings.
Email and notification
Submission received: A user has submitted an assignment that must be assessed by an administrator.
Pending evaluations: A user has submitted a request for a certificate (in qualification or external exam), qualification, learning activity, or portfolio item. This request still needs to be assessed.