Feedback is an important part of the performance cycle. Through the online academy, you can give and receive feedback from colleagues.
You can give and receive feedback on a specific skill. In addition, you can also give and receive open feedback on a particular topic. Open feedback is based on questions created by the person requesting the feedback.
This article explains how the feedback feature works.
Feedback overview
A user can navigate to "My Growth" and then to "Feedback". Here, the user will see an overview of the feedback given and received. Outgoing and incoming feedback requests are also visible in this section. Additionally, the user can request feedback directly from this overview.
Requesting feedback
From any page within the feedback overview, the user can always submit a feedback request to a colleague. Feedback can be requested on one or more skills, or on a specific topic based on questions the user has created themselves.
To do this, the user follows these steps:
Click the "Request Feedback" button in the top right corner.
New request: Choose either "Feedback on skills" or "Create your own questions".
Description: If "Create your own questions" is selected, the user can add a description. This can be used to provide more context to the questions being asked or to explain why feedback is being requested on this particular topic.
Selection: If "Feedback on skills" is chosen, the user selects which skills they would like feedback on. A maximum of 10 skills can be selected at once. If the user chooses "Create your own questions", they can add the questions they would like to ask their colleague.
Recipients: In the next step, the user selects who they want to request feedback from. They can choose a recipient who also has access to the academy. It is also possible to add an external recipient. That person will receive an email with a link to the page where the feedback can be submitted. To add an external recipient, the email address must be entered and the user then clicks the checkmark next to the entered details.
Overview: In the overview, the user can see what feedback will be requested and from whom. If everything is correct, the feedback request can be sent.
Received feedback
Here, the user can see an overview of all received feedback.
The following information is available in the overview:
Filter the columns to view feedback from a specific colleague or, for example, feedback on a particular skill.
The statuses "New" and "Viewed" show whether the user has already read the feedback or not.
By clicking on a row, the user can view the content of the feedback.
For feedback on a skill, the user sees the level at which the skill was assessed, along with an explanation from the person who provided the feedback. Feedback on a skill can also be found in the skill overview, on the detail page of the relevant skill. Under "Information about your skill", the user's own assessment of this skill is shown – if it has been completed.
For open feedback, the user sees the questions they asked, along with the feedback a colleague provided in response.
For both types of feedback, the user can see who the feedback was received from.
Given feedback
Here, the user can see an overview of all feedback given.
The following information is available in the overview:
Filter the columns to view feedback given to a specific colleague or, for example, feedback on a particular skill.
Click on a row to view the content of the feedback.
For feedback on a skill, the user sees the level at which the skill was assessed, along with an explanation from the person who provided the feedback.
For open feedback, the user sees the questions they asked, along with the feedback a colleague provided in response.
For both types of feedback, the user can see who the feedback was received from.
Feedback requests
Here, the user can see both outgoing and incoming feedback requests.
The following information is available in the overview:
Outgoing feedback requests: Click on a row to view the content of the request.
For feedback on a skill, you can see which skill you requested feedback on.
For open feedback, you can see the questions you asked.
For both types of feedback, you can see who you sent the feedback request to.
Incoming feedback requests: Click on a row to view the content of the request.
For feedback on a skill, you can see which skill feedback is being requested on.
For open feedback, you can see the questions that were asked.
For both types of feedback, you can see who submitted the feedback request.
Use the column filters to filter requests, for example by requests from/to a specific colleague, or about a particular skill.
Providing feedback
In the feedback overview, under "Requests", the user can see which feedback requests are still open. The user can open an incoming feedback request to provide feedback to colleagues.
Below will be given an overview of how giving feedback works for users, both for providing feedback on a skill and for giving open feedback.
Feedback on a skill
On the right side of the screen, you will see the recipient of your feedback and a description of the skill you are about to assess. You will also see whether the skill is a focus skill for your colleague and since when.
Under "Your assessment", you can rate your colleague on this skill. By dragging the arrow on the scale, you can rate them from "Beginner" to "Expert".
Under "Explanation", you can further elaborate on your feedback. If desired, you can have this explanation rewritten by our Smart Assistant. Adding an explanation is mandatory.
Use the button at the bottom right of the screen to submit your assessment.
Open feedback
On the right side of the screen, you will see which colleague you are giving feedback to.
Your colleague has added questions they would like feedback on. You can provide your feedback for each question individually. If desired, you can have this feedback rewritten by our Smart Assistant.
Use the button at the bottom right of the screen to submit your feedback.