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Delete users

Learn how to delete users from your online academy, either manually or in bulk

Floor Takman avatar
Written by Floor Takman
Updated over a week ago

In some cases, you may want a user to no longer have access to the online academy. In that case, you can either deactivate or delete their account.

For example, when a user goes on extended leave, you can temporarily deactivate their account. This way, their learning history and user data are preserved, but the user can no longer log in.

If an employee leaves the organization, for example, you may choose to permanently delete the user. This article explains how to do that.

Note!

Deleting users is a permanent action. All information linked to a deleted user will also be permanently removed.

This action cannot be undone.

Delete an individual user

  1. Click on "Users" in the menu bar on the left.

  2. Use the search bar or the column filters to find the relevant user.

  3. Click the trash can icon in the row of the user you want to remove, then click "Delete".

Deleting multiple users at the same time

Note!

Deleting users is a permanent action. All information linked to a deleted user will also be permanently removed.

This action cannot be undone.

Small group of users

To remove a small group of users, for example ±10 users, you can use the following method:

  1. Click on "Users" in the menu bar on the left.

  2. Find the relevant users using the search bar or one of the columns.

  3. Once you have found one of the users, select that user by clicking on the square on the far left of the table next to the user ID. Select all users you want to remove in the same way.

  4. Click on the trash can icon in the top right corner of the table and delete all selected users.

Large group of users

If you want to remove a large group of users, you can do so using the import function in user management.

  1. Click on "Users" in the menu bar on the left.

  2. Click on the import icon at the top right.

  3. Choose the action you want to do, in this case "Delete users", and click "Next".

  4. Download the template.

  5. Fill in all the email adresses of the users you want to delete in the template.

  6. Save the file as an xlsx file.

  7. Upload the file and click "Next".

  8. Before importing the file, you can check everything one last time. Here, you can see how many users will be deleted.

  9. Click "Start import" to delete the users.

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