When a user is stuck or encounters a problem in the online academy, it can be helpful to log in as that user. This allows you to see what the user sees and assist them further.
Logging in as a user is only possible if you have the correct permissions.
To be able to log in as a user, you need the "View users" and "Log in as user" permissions.
Note!
Any actions you do while logged in as a user will actually be performed under that user's name and are irreversible.
Logging in as a user on the web
Go to "Users" via the menu on the left.
Search for the user you want to log in as.
Click the key icon in that user's row. You are now logged in as that user.
This means that, for example, if you complete a chapter of an e-learning course, this progress will actually be saved in the user's account.
Logging in as a user in the app
If you want to view the app as a user, this is also possible.
Download the Rakoo app.
Follow the steps above via the website.
Once logged in as the user, click the user's name in the top right corner of the screen and go to "My details".
Go to the "App login" tab and scan the QR code with your phone. You will automatically be logged into the app as that user.
This means that, for example, if you complete a chapter of an e-learning course, this progress will actually be saved in the user's account.