Want to send a message to your users via the online academy? That is possible using the Messenger feature. Users can of course also send messages back. Users can also initiate a conversation themselves through the messenger. The messenger allows them to start either an individual conversation or a group conversation.
Where can I find the Messenger feature?
You can find a speech bubble in the upper right corner, next to your initials. Clicking on it opens the Messenger feature. If you have an unread message, a blue dot will appear next to the speech bubble. Both as administrator and as user, you will find the Messenger feature at this location.
Can't see the Messenger? It might not be enabled for your online academy. If this is the case, please contact us. You can reach out to your Customer Success Manager or contact Support.
How do I compose a new message?
To start a new chat as a user or administrator, follow the steps below:
Click on the messenger icon next to your profile.
Click the 'New chat' button.
Select either 'New group chat' or 'New private chat'.
New private chat:
Select the user you want to send a message to.
The chat with this user will be created immediately and will appear on the right-hand side of the overview.
New group chat:
Select the users you want to start a group chat with.
Choose the company, department, or team you want to initiate a group chat with.
Select a learning activity to start a group chat with the participants of that activity.
Click the 'Create new chat' button.
The group chat will appear on the right-hand side of the overview.
As an administrator or user, you can start a group chat with users from a company, department, or team. However, starting a group chat with participants of a learning activity is only available to administrators.