Want to send a message to your users via the online academy? That is possible using the Messenger feature. Users can of course also send messages back. Therefore, users can engage in conversations with each other. Additionally, managers can use the Messenger feature to contact their own group of users.
Where can I find the Messenger feature?
You can find a speech bubble in the upper right corner, next to your initials. Clicking on it opens the Messenger feature. If you have an unread message, a blue dot will appear next to the speech bubble. Both as administrator and as user or manager, you will find the Messenger feature at this location.
Can't see the Messenger? It might not be enabled for your online academy. If this is the case, please contact us. You can reach out to your Customer Success Manager or contact Support.
How do I compose a new message?
To compose a new message, go to the Messenger and select 'New chat’. You have several options for composing the message. When composing a message, you can send it to:
A specific user (users will only see this option)
Users within a company
Users within a department
Users in a group
Please note! Messages sent to a group of people (company, department, group) will be delivered individually. It is not a group conversation.
