Within the online academy, it is possible to send messages to your users. With the Messenger functionality, you can send a message to your users, and users can of course reply. Users can also initiate a conversation themselves.
Administrators or users can choose to start an individual conversation or to begin a group chat.
Where can I find the Messenger feature?
Administrators and users can find Messenger at the top right of the bar, next to the profile picture or initials and next to the bell icon. If you have an unread message, a blue dot will appear next to the speech bubble icon.
Can't see the Messenger icon? Then this functionality is not enabled for your online academy. In that case, please contact your Customer Success Manager or support.
How do I compose a new message?
To start a new chat as a user or administrator, follow the steps below.
Click the Messenger icon next to your profile.
Click “New conversation.”
Select “New group chat” or “New individual chat.”
New individual chat:
Select the user you want to send a message to.
The chat with this user will be created immediately.
New group chat:
Select the users you want to start a group chat with, OR
Select the company, department or team you want to start a group chat with, OR
Select a learning activity to start a group chat with its participants.
Click “Create new chat.”
The group chat will be created immediately.
As an administrator or user, you can start a group chat with users from a company, department, or team. However, starting a group chat with participants of a learning activity is only available to administrators.